Client Relations & Guest Service Professional

Angelica
Mendoza

Where Hospitality Meets Business Excellence

A highly articulate, English-fluent hospitality professional with 8+ years across international aviation, five-star resorts, and premium dining — now bringing world-class guest service skills to the business consulting world.

📧
mendoza.angelica1127@gmail.com
📞
0970-810-3711
📍
Lipa City, Batangas · Open to relocation
AM Angelica Mendoza
8+ Years Experience
5★ Luxury Hospitality
#1 Top Food Server
AU Culinary Arts Trained
Career Journey

Work Experience

Current Dec 2025 – Present

Food Server

Mary Grace Café — Premium Casual Dining Top 1 Awardee
  • Delivered exceptional guest service aligned with premium hospitality standards
  • Welcomed and assisted guests ensuring a refined dining experience
  • Presented menus, provided recommendations, and accurately processed orders
  • Maintained food safety, sanitation, and hygiene compliance
  • Awarded Top 1 Food Server during the training program
2024 – 2025 Aug 2024 – Nov 2025

Food & Beverage Supervisor

House of Gaia — Pioneer Longevity & Wellness Resort
  • Supervised daily restaurant operations ensuring smooth and efficient service
  • Managed and trained staff maintaining high performance and service standards
  • Oversaw inventory, stock levels, and ordering to optimise resources
  • Handled customer inquiries, complaints, and feedback to enhance satisfaction
  • Assisted in planning and implementing promotional activities and special events
2024 Jan 2024 – Aug 2024

Wait Staff & Cashier

The Farm at San Benito — Multi-awarded Five-Star Luxury Wellness Resort
  • Provided exceptional customer service at one of the Philippines' top luxury resorts
  • Managed cash register operations with accuracy and efficiency
  • Supported team in daily operations ensuring smooth service flow
2017 – 2023 6 Years

Guest Service Assistant

Philippines AirAsia Inc. — International Low-Cost Carrier, Asia-Pacific 6 Years
  • Assisted passengers with check-in, boarding, and ticketing procedures
  • Provided excellent customer service resolving passenger inquiries and concerns
  • Ensured compliance with airline safety and operational standards
  • Coordinated with ground staff to maintain efficient airport operations
  • Completed extensive aviation safety, security, and service training
Core Competencies

Skills & Expertise

Guest Relations

5-Star Service Complaint Resolution Guest Satisfaction Luxury Hospitality Client Onboarding

Communication

English Fluency Professional Articulation Phone Handling Written Communication Presentations

Operations

Team Supervision Inventory Control Event Coordination Staff Training SOP Compliance

Technical

MS Office Suite POS Systems Cash Handling Airline Check-in Systems HACCP Food Safety

Personal Strengths

Fast Learner Adaptable Detail-Oriented Proactive Team Player

Australian Connection

AU Culinary Arts Training AU Business Culture Awareness International Standards Cross-cultural Communication
Academic Background

Education & Training

🎓

Bachelor of Science in Hotel and Restaurant Management

STI College Puerto Princesa · Puerto Princesa City, Palawan · 2013–2017

Academic Awardee

Key Certifications & Training

✓ Pro Chef Culinary School — Australian Culinary Arts (2023)
✓ ECOLAB Essential of Food Safety (2024)
✓ AirAsia Aviation Security & Safety (2017)
✓ First Aid Training (2022)
✓ Customer Journey Workshop (2018)
✓ Golden Service — AirAsia (2021)

Let's Work Together

Open to client relations, personal assistant, and business support roles. Available for relocation.

Email mendoza.angelica1127@gmail.com
Mobile 0970-810-3711
Location Lipa City, Batangas